Service Request

Do you have a service or warranty related question about a product that you’ve purchased from BILTRITE? Please complete the form below detailing your request and a member of our team will respond as soon as possible.

BILTRITE has a dedicated team of professionals to assist you should you have any questions on your purchase or have any service/warranty concerns. Our service department is OPEN Monday by phone only 10am to 5pm (showroom closed), Tuesday through Friday from 10:00am to 5:00pm and is OFF Saturday and Holidays. Sunday BILTRITE is closed to be with family & friends and Monday the showroom is closed.

Please note the following:

  • We will respond within 2 business days.
  • Warranty Service: Monday by phone only 10am to 5pm (showroom closed), Tuesday thru Friday 10am to 5pm. Our Customer Service Team is off Saturday and Holidays.
  • BILTRITE Furniture only services products purchased under the original owner. BILTRITE honors all manufacturer warranties. Depending upon the product and the age, there will be a charge for parts, labor, and transportation as the manufacturers and Amish builders do not cover. BILTRITE does not sell extended warranties.
Learn About Why BILTRITE Doesn't Sell Extended Warranties or Protection Plans

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Who is requesting service?*
Who is the purchaser?*
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Is this a Furniture or Mattress Warranty Request?*
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    To move forward with your service request we need images to help speed up the process. Please make sure to provide: A closer picture detailing the concern. One from a bit further away for perspective. Another of the entire piece to show overall condition.
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