Just a very quick note to tell you that I was very impressed with your sales associate, Tom. He took as much time as I needed to make a decision and was very helpful with offering input when I requested it. One of your design associates also assisted me with some decisions, however, I do not recall her name. She, too, provided the help that I needed. These two individuals made my shopping experience a pleasant one. Thank you. – Lorna
Stopped in for the first time two weeks ago. Husband hates to shop however we told the salesperson, Tom, exactly what we wanted. He directed us to the area to look and we found our Amish loveseats in leather which is what we wanted. Plus, being a small person, my feet touch the floor when I sit!! Thanks to the expert quality and sales staff. – Pat and Jim
I just wanted to comment that I was in last week on New Year’s Day or the day after and purchased a sectional, couch and TV stand. My sales person was Nancy. I just wanted to say what a pleasant shopping experience. She was so kind and patient with us, my daughter was with me who is 13 and she was kind and pleasant with her also. When we moved over to the credit department, I did not catch her name, but she was just as nice and pleasant. Thanks so much. We shopped the other stores, and service was the best at BiltRite. When I get my furniture delivered and see what space I have left, I will be back for a bookcase. – Karen
Randi, I want to thank you again for all your help and special discounts in regards to our dining room table. We truly love it. It is beautiful and we had a wonderful Christmas with it in our home. Have a wonderful New Year and please also thank Maureen for all her help as well. We truly appreciate your time, help, knowledge and service. It was wonderful. – Joanna and Andy
Morning Randi, Just wanted to send you a note to thank you for your help with Joanna McQuide and the gorgeous table! It is EXACTLY how we envisioned and fits the space perfectly. It has been in constant use since it arrived. This table will be as famous as my couch soon! I am having table envy, I need one of those in my house 😉 – Jennifer
We are MOST pleased with our new bedroom set. It is ABSOLUTELY gorgeous! We very impressed with the set up for inspection and overjoyed with the men who delivered it with such loving and meticulous care. (They earned hot chocolate and Christmas cookies.) We will be repeat customers when we shop for furniture in the future! – Mary and John
Thank you for the super terrific delivery of my table. I forgot to give the driver a tip, so please let them know they did a terrific job.– Kathryn
Hey Randi, we, my wife and I, stopped in today, Saturday. We ended up with two very nice pieces, but not what we originally, the Martin, piece, were targeting. Very happy with the result. The service we received was truly outstanding. Rick was our sales guy, he was a delight to work with, but the greater was friendly as was the warehouse crew. You have instilled a great customer service focused environment. Thanks again, we have made Biltrite our go to furniture store! – Kevin
Thanks again and thanks for continuing to serve the area-nothing better than finding a local, non-chain store to do business with.– Heather
Gratitude to all for superlative service! When my friends in Milwaukee led me to Biltrite, I was not prepared for the quality of service I was to receive. From my initial inquiries, to working with the staff on ordering and receiving my piece, everyone provided helpful, prompt and knowledgeable assistance! I am thrilled with my new, custom designed piece, and am still shaking my head that I wound up purchasing it in Wisconsin, rather than in the Chicago area! Nothing could compare with your designs, quality of product and service. Much gratitude is sent your way for fulfilling my dreams and doing it in such a professional manner! – Diane
Sorry that I couldn’t bring up either of your review sites to tell you how much we enjoyed shopping at Biltrite several days ago. Both Maureen and Nancy were very helpful and spent a lot of time showing us many choices – from a couch and 2 chairs with upholstery fabrics to choose from to various tables to complement them.– Dick and Donna Holscher and Deborah
I just wanted to tell you what a great store you have. My Husband and I were there last week and it is the second visit to purchase we have made. We came to your store because of the excelent service/products you have. We were met at the door by a very friendly staff and she asked if there was anything in particular we were looking for. We told her that this trip we were looking for recliners, in particular a “Big Mans” recliner. She directed us and we lazily walked back to the direction we were given. After finding our choices we were greeted by a nice man named Bill. After asking what we were looking for and somewhat the price range/style/idea we had.He then began to show us the choices we had. Looking at the chairs he explained the structure and fabric etc. We chatted casually with him and finally decided on a purchase. We also explained to him the wonderful service we had last fall and how much we enjoyed the two chairs we purchased. He asked if we may put something on t! he internet. I was happy to do so. We like BiltRite and will continue to return when we need something from your store. The friendliness of staff, service and products are of great quality and I will recommend Your Store to whom ever I talk to that needs furniture. From a Friendly Staff and great products. Thanks to you and Your Staff and Thanks to Bill. We had a very positive experience the first time and that prompted us to return where we found the same Quality service and product the second time. Thanks again.Sincerely, Mike & Lynda
When I moved here as a kid in 1994, my parents’ house wasn’t ready for us, so I ended up spending my first month in Wisconsin at an overnight camp.
When camp was over, my parents picked me up from the bus, and took me to my new home.
When we arrived, I went into my bedroom and was surprised to see an entire room with brand new furniture! I remember being so excited. And, that begins my relationship with the BILTRITE Family.
Since then, my husband, Brian, and I watched the store move and create an amazing showroom with a vast selection of furniture and mattresses.
Brian and I have furnished 3 homes from BILTRITE, and each time, the BILTRITE Family went the extra mile by offering expert design ideas for our space. Not only that, the showroom displays a variety of furniture and mattress styles that fit any budget.
The personal and knowledgable attention, the wide selection of furniture and mattresses, and the many price points, all make BILTRITE Furniture the place to go. Start your relationship with them today, like I did over 15 years ago!-Judy Parrish
Just purchased a mattress today from BiltRite. Tom was our salesman. He was very courteous and helpful in our decision making for this purchase. Excellent experience. Thanks for your help.-Judy Kowatsch
I thought I would take your email to me as an opportunity to write an email to you.
My first purchase from BiltRite occurred about eight or ten years ago. I was looking for a bookcase and a television stand, and a co-worker suggested BiltRite. She told me to call the store and talk to a salesman. I had never done business that way, but it worked! I told your salesman what I was looking for and came into your Mitchell Street store that evening. I purchased the first bookcase he showed me and the second television stand he had selected.
After your move to your Greenfield location, I purchased another television stand for a different room and later a set of end tables for my living room. Unfortunately, I purchased a leather sofa from a different retailer and an over-sized stuffed chair with ottoman from yet another retailer, and I hate these purchases. I should have stuck with BiltRite. The other purchases are not wearing well, so sooner than later I will be back to BiltRite to replace them. I should have stuck with a proven winner!
I thought you might want to hear from a satisfied customer. I recommend you to all my friends.Terri
Hello and thank you for your call and email. I love my sofa and so appreciate the helpful service from sales staff, financing staff and delivery staff. All around, working with you has been a very positive experience. I will certainly share my ratings online and have already shared with friends and family.Linda
The new couch seems very nice. Feels much more supportive but still comfortable. The fabric obviously won’t shed so we won’t be repeating that problem. Thanks for making this right, I am not sure other stores would have done the same.
By the way, the delivery guys that were here on Thursday were great.Thanks, Sandy and Dave Lakric
Thank you for being so accommodating today. I wasn’t sure what to expect when I came to BiltRite and have been exhausted with looking at oversized or low quality items. Your service has been excellent and finding just the right piece for our smaller living room made me a happy customer. I will certainly be coming back for furnishings in the future! Thanks again, Bob
Just a quick note to express our appreciation for your sales member Tom. After many trips to the store and many hours spent there trying to decide what we should purchase, how to make the many choices on the options too choose, We finally made our final choices and made our purchase. We just both really appreciate Tom’s way of working with us. Helping us, not pushing us in any way. We knew we were going to make this purchase, but he didn’t. Or maybe we were going to postpone it for a few months. This was by far the biggest furniture purchase we had ever made! $7600.00 plus. Again, thank you for your very professional staff. We couldn’t be more thrilled with our experience. Don & Sharon Fusek
…We think Tom was the best salesperson we’ve had so far. He did not pressure. He gave us time to look around. Yet, even when he was busy with several, he was always there to answer questions and make you feel like you were the only customer he had. How he can be there for you when needed, but not be ‘hanging around’ making you feel constantly watched and followed (like the old used car salesman) is an art. I hope he gets complimented for his professional (and appreciated) way of handling customers. Strifling
I’ve bought from Biltrite when they were located on 7th & Mitchell St. But since then my health has declined and I have trouble getting up off the couch. I researched many stores and even made some calls before going shopping for a lift chair. I am a heavy woman, so I needed a sturdy chair that I could feel safe on. I went to Biltrite and my salesman Fred was very knowledgeable and didn’t waste time showing me chairs that wouldn’t work for me. I chose the perfect chair, but wanted a different fabric, which did take longer to receive. The day the chair was to arrive, it snowed. I did arrange for someone to come and shovel my walk, but before they got there the Biltrite truck pulled up. I was embarrassed that the walk up to the house from the curb was not shoveled. The delivery guys were awesome. One said “I can see you are unable to shovel, but don’t you worry about a thing. We brought our shovel and will take care of it”. They put protective blanket on the woodwork when they brought the chair in and I wanted to make sure it worked before they left. The delivery guy said ” Ready to take it for a test ride”? So I did, it worked great and when I reclined back he said Nighty night !! I laughed, signed the paper and off they went. It is a relief to know I don’t have to struggle to try and get off the couch any more. This chair can lift 500 pounds and has battery backup in case of power outage, so you never have to worry !
Just a note to tell you “thanks” for all your services and to commend the young man who delivered our mattress set- he was so courteous and thoughtful – helped with the bed skirt this 84 year old lady! Also, thanks for replacing the faulty umbrella.
Bob & Ruth Leffler
I just purchased a room of custom furniture which required a few trips into the store and several phone calls to my salesman, Tom. He is the best! Always helpful and patient – he never got frustrated with all my questions about the smallest details! He was a great help with a difficult purchase. He has been helping my husband and I for many years. How he always remembers us with all his customers is beyond my comprehension. Thanks to him, we have been frequent customers. Thank you Tom and Biltrite!
Just a short message to tell you how wonderful the two men who just delivered our new desk were. We bought the desk on Wednesday and we’re happy they could bring it today. The two gentlemen who delivered it were very polite, very careful with our house, and very good at setting up the desk quickly. In this day when customer service seems to be gone from business, your delivery team has shown that caring about people is still there. Thank you!
We moved to Milwaukee 2 months ago… So glad we found this place! Family-owned business that will treat YOU like family with consistently great deals. We’ve already been back twice for more stuff! Might be a bit of a trek to greenfield, but totally worth it.
I recently relocated to downtown Milwaukee, WI, and needed several pieces of furniture. I bought 2 large dressers, an oak dining room table, with 4 matching chairs, and an accent table. The service was friendly, and the staff was very helpful! I suggest checking their clearance section, too, for deeper discounts. I plan on going back to the store for additional pieces!
Randy, just want to let you know how much I appreciate Freds help in selecting furniture for my Dad who is coming from Florida. We need to place him in an assisted living facility here in WI. Fred pointed out important things to consider when selecting furniture for the elderly. And offered a great price. Because I’m his guardian, and using his money, I shopped your competition prior to purchase. Biltrite had the highest quality furniture at the best price and a great staff. The furniture had to be held longer than usual as we were unable to bring my Dad back quite yet. The office person I spoke with regarding delivery was so understanding, she agreed to wait a while longer to deliver the furniture. I would recommend Biltrite Furniture to anyone and will come there first the the next time I need furniture. Thanks to Fred, the office staff and you for a great shopping experience.
Typically I only comment back to retailers when I have a problem but in this instance I just wanted to let Biltrite know of the exemplary delivery job I just received on my dining room set. I’m embarrassed to note I didn’t get the names of the two young men but I’m sure you can find out through your delivery records. First, they were running ahead of schedule and called to ask if they could come earlier. Second, when they arrived, they were very courteous as well as meticulous in setting up the table and chairs. Third, they showed me how to store the extra leaves for the table and positioned all the pieces to my liking.
I commend them and Biltrite for maintaining such great customer service. Keep up the good work!
To Randi K. and Rick (our sales person): On May 22nd of this year we purchased a organicpedic Queen mattress, foundation and frame. We simply LOVE the mattress. It’s nice and firm, yet gives enough to sleep on your side comfortably. We’re glad Rick showed us the alternative to the foam style mattresses. After I mentioned that the foam style seemed a lot warmer than our old style mattress (without foam), Rick, somewhat reluctantly, decided to show us the organicpedic one, probably because it was much more expensive. Price wasn’t necessarily the issue, comfort was! Earlier this year we also purchased a smaller scale sofa from you. It worked our perfect for our requirements (smaller scale people). Thanks BILTRITE Furniture, you’ll be our go to store from now on!
Wayne and Linda Dettman
Recently I came to your BiltRite Furniture store, in Greenfield, with two close friends: Joseph V.DeLoria and the buyer (she purchased a beautiful bedroom set) Barbara Trout. Being undecided upon the purchase of the right firmness of mattress and colour of the wood stain for her desired bed, dear sir Fred came to her rescue! With an extended knowledge of wood grains, stain colours, types of firmness in mattress qualities, drawer measurements, customer needs and desires, etc., your wonderful gentleman consultant Fred did answer all questions that Barbara needed answered. After directing Barbara and her love interest(Joseph) to the many rooms containing the many types and styles and sizes of mattresses, Barbara did decide to purchase a king-sized double-sized mattress with quality guarantee and the perfect type of softness and firmness coupled for a perfect night’s sleep. I was merely along for the experience; but was highly impressed with Fred’s kindness, gentle sense of humor, extreme patience, and overall goodwill customer satisfaction attitude. Fred went above and beyond any sales consultant job; even providing a military discount to Barbara and Joseph. Fred has a gentle pursuasion without being anywhere close to overbearing.He won them over and won me over. I saw a beautiful kitchen set that I’m hoping to come back for next March, after receipt of my income tax refund. If so, I sincerely hope Fred will still be part of your staff. I highly recommend Fred to anyone searching for home or office furniture and accessories. He is an important asset to your sales force and your overall store success. Please give Fred our highest regards and gratitude for a fantastic buying experience! Thank you again.
Carmen C. Goskowicz
Dustin and Craig (sp. Greg) just delivered our new furniture to our 1935 built house. Your small scale sofa and sectional fit beautifully in the smaller rooms of the house. The guys smoothly brought the new furniture in, no difficulties! Couldn’t be happier! Thank you to Lynn, our saleswoman, as well. Everything looks awesome!
I truly appreciate that you worked with me on this. It means so much to us. I will be stopping in to purchase the sofa table too. And I am so happy with the quality of the furniture and the level of service I have been given. Bilt Rite is an outstanding business and I plan to tell others to stop, I know we were pleasantly surprised!
I would like to let you know how pleased I am with the sofa sleeper I purchased recently. I appreciate how my order was handled since I had requested a change. The workmanship of the sofa is excellent and the two young men who delivered it were very helpful and courteous. I would certainly purchase furniture from Biltrite in the future.
Randi, I’m a little remiss in sending this note of appreciation, but we recently made a purchase in your store and were very pleased with your sales executive Fred. It was our second purchase from your store in the last 18 months and both have been outstanding experiences. Not only do we like your furniture, but working with Fred was a true pleasure. He was informative, provided insight into each piece we looked at, had excellent business acumen and worked with us to get us a solution we were very happy with. While we are still awaiting delivery of the bed and mattress we purchased this last trip we trust things will go as smoothly as the first purchase we made from BiltRite over a year ago.
Thank you for continuing to provide excellent furniture choices made in the USA that can be purchased by a locally owned and run business. Also thanks to Fred for his assistance in helping Judie and I make a decision.
Charlie and Judie Kaprelian
YEA, thank you so much for arranging to get the delivery today. I really appreciate your great customer service, everything from ordering to delivery.
Sofa arrived and your delivery guys were SO nice and so cute, am going to tell all my friends they should buy furniture from Biltrite! Seriously, since my total loss house fire I have been dealing with many contractors and delivery personnel. Your delivery guys were so nice and clearly knew their job, it was a great experience. Please pass my compliments on to them and their supervisor.
I look forward to my next trip to WI to do more shopping. Again, thank you!
Just in case you don’t already know, Brandon C is a gem! Brandon and Taylor delivered a mattress set to my home last week and they were really wonderful.
Brandon was engaging and friendly. And, as a team, they were efficient and fast. Brandon and Taylor even went the extra mile and put the bed skirt on for me.
My buying experience at Bilt Rite was fine to begin with, but Brandon really made it shine.
He should get a big bonus!
I was so worried that I might have ordered the wrong colors, but when I got the furniture I just loved the colors, the workmanship, and the delivery guys that brought the furniture. From the sales girl that helped me customize the love seat and the larger couch to the delivery men, I thought were all great. I was also amazed that I had gotten the 2 pieces before Christmas. Thank you Bilt-rite and Temple Furniture.